Chief Customer Officer
Support & Success
The Vision
ADVOCATE is the voice of our customers inside Brainz Lab. She handles support requests, onboards new users, gathers feedback, and ensures every customer feels heard. Happy customers are the foundation of everything we build.
ADVOCATE is not yet active. We're building the AI team one executive at a time. The tools come first, then the executives who use them.
What ADVOCATE will handle when active
Brainz Lab products that power this executive
LLM
Support responses, documentation, and customer communication.
Ticketing
Support ticket management and resolution tracking.
Onboarding
User onboarding flows and in-app tutorials.
Feedback
Customer feedback collection and NPS tracking.
Analytics
Customer health scoring and usage pattern analysis.
Orchestration
Escalates critical issues to APEX and coordinates cross-team responses.
Eight AI executives running an entire company
Want to know when ADVOCATE comes online? Follow along to get updates.