Support Tickets
Give Claude control over customer support. AI triages tickets, drafts responses, and resolves issues—with human oversight.
Before
You
We have 47 support tickets in the queue. Can you help respond to them?
I can't access your support system—no visibility into tickets, customer history, or response templates.
If you paste individual tickets here, I can help draft responses.
After
You
We have 47 support tickets in the queue. Can you help respond to them?
Using dispatch.triage_queue
dispatch.triage_queue()
Queue Analysis
47 tickets total:
• 28 can be auto-resolved (password resets, how-to)
• 12 need draft responses (billing, bugs)
• 7 need human attention (refunds, escalations)
Using dispatch.auto_resolve
dispatch.auto_resolve(category: "password_reset")
28 tickets auto-resolved. 12 draft responses ready for your review. 7 flagged for human attention.
Available via MCP (Model Context Protocol)
dispatch.triage_queue()
"Categorize all tickets"
dispatch.draft_response(id)
"Write a reply for this ticket"
dispatch.auto_resolve(category)
"Resolve simple tickets"
dispatch.escalate(id, reason)
"This needs a human"
We're building Dispatch as part of Phase 2. Follow along to get early access.